FEE FOR SERVICE SKILL SET COURSES

• No refund will be issued in the event participant does not show up to a course, without sufficient notice.

• Course Credits may be issued for change of mind, or incorrect course booking.

• Partial or full refunds will be considered under compelling and compassionate circumstances. Students must provide all supporting evidence. To apply, students must complete a Refund Application Form.

• Refunds will be provided where a course is cancelled or changed by CVM Academy and a reasonable alternative cannot be found for the participant. Refund Application Form is not required.

Credits will be issued via email from hello@cvmacademy.com.au

Refunds will be credited back to the original form of payment, excluding any discounts used. You will receive an email notification of the status of your refund once finalised.

FEE FOR SERVICE QUALIFICATIONS

The following refund policy applies:

• Withdraw prior to the agreed start date – FULL REFUND
  
  
• Withdraw on or after the agreed start date –NO REFUND*
  
  
• Course withdrawn by CVM Academy or if CVM Academy is unable to provide the course for which the original offer was made – FULL REFUND

CO-CONTRIBUTION FEES – CERTIFICATE 3 GUARANTEE & HIGHER-LEVEL SKILLS

The following refund policy applies:

• Withdraw prior to the agreed start date – FULL REFUND
  
  
• Withdraw on or after the agreed start date –NO REFUND*
  
  
• Course withdrawn by CVM Academy or if CVM Academy is unable to provide the course for which the original offer was made – FULL REFUND

* Partial refunds will be considered under compelling and compassionate circumstances. Students must provide all supporting evidence (such as a medical certificate). In this case, refunds will be on a pro-rata basis for students who fall ill or are injured to the extent that they can no longer undertake the course. No refund will be given for training and assessment that has been provided. Refunds are at the discretion of management and may be negotiated on a case-by-case basis.

To apply, students must complete a Refund Application Form

STUDENT CONTRIBUTION FEES – USER CHOICE TRAINEES / APPRENTICES

Where a student contribution fee has been charged and collected, a full refund will be provided for each unit of competency where no participation in training was undertaken by the trainee/apprentice. The refund process is automatic, and no refund application is necessary.