Student Handbook

Welcome to CVM Academy Pty Ltd (CVM Academy)

Thank you for enrolling into our nationally recognised training program.

Our aim here at CVM Academy is to provide you with the necessary skills and knowledge to work safely and efficiently in your workplace.

To ensure you get the most out of your training, we hope you take the time to read this handbook. At CVM Academy, we aim to make our training as enjoyable as possible, but your participation and input are essential. Your training will be of even greater value if you are aware of what is expected of you and if you are aware of what we can offer.

This handbook will find information about our policies and procedures and your rights and obligations. Should you require any further information, contact your trainer. Our trainers have years of experience in training and are working in the industry like you. That makes what we do here at CVM Academy real and responsive. Like us, we understand that you have a real job and want your training to fit in with your life. Thank you for making the decision to train with us. We look forward to assisting you in achieving your training goals.

These are the standards that govern the operation as an RTO and training providers conducting training under the auspices of an RTO. To be an RTO, CVM Academy needs to meet the requirements of the Standards for Registered Training Organisations 2015. This is assessed by the Australian Quality Skills Authority (ASQA). Thus, CVM Academy is answerable to ASQA for their conduct.

Being an RTO is a privilege, not a right, and as such, we need to comply with all the requirements of the standards and of ASQA all the time.

The qualifications you are undertaking are nationally accredited, and certification thereof can only be issued by a Registered Training Organisations (RTO). In certain circumstances, they can be delivered by an organisation under the auspices of an RTO.

These Standards and the auditing process are intended to provide the basis for a nationally consistent, high-quality vocational education and training system.

As a participant in our RTO, you have certain rights and responsibilities, as do we, the RTO, have certain obligations and responsibilities to you.

These rights and responsibilities are covered in detail in the body of the Participant handbook but are summarised here for your convenience.

Both the Participant and CVM Academy have a responsibility to adhere to all relevant legislation. The legislation that affects your participation in Vocational Education and Training (VET) is detailed within this document. However, both CVM Academy and you, the Participant, have an obligation to adhere to ALL legislation applicable in Australia.

We both have obligations and expectations that all parties will conduct themselves safely in all aspects of their activities, that at no time will the safety and health of any person or property be risked.

You have a right to a safe environment; you have an obligation to keep it safe through your conduct and adherence to our stated policies and procedures.

We have a right to expect that you seriously apply yourself to undertaking the Course that you have committed to, until you formally tell us that you are withdrawing from the process, we have an expectation that you will work on the process and meet your commitments.

Equally so, you have a right, and we have a responsibility to provide you with the very best support, assistance and guide you to the completion of the course and must maintain a high standard of current documentation, good service, good trainer/assessors who are current in their knowledge and experience in the relevant qualifications(s) being undertaken.

We have a right to expect that all assessments provided by you are your own work, not copied, taken, or plagiarised from someone else.

You have a right to reasonable access to our trainer/assessors. You have the right to access your own records. Approach your trainer.

You have a right to expect that the requirements that we make of you are clear, concise, and easily understood. We have an obligation to maintain these requirements as clear instructions and also to ensure that they are relevant to the requirements of the qualification being undertaken.

You have a right to expect that all course requirements are compliant with the principles defined in the Standards for Registered Training Organisations 2015 and that the qualification issued by us to you will be received in good standing.

You have a right to personal freedom, free from any illegal, unnecessary, or invasive questioning or judgment of your personal ideals, beliefs, marital status, disability or perceived disability, cultural background, age, orientation, or practices, this includes, but is not limited to all personal, sexual, religious, and political practices.

We have an equal expectation that you will grant the same freedom of belief, practices, and persuasion to all of the staff, contractors, fellow participants, and other people whom you meet and come in contact with at CVM Academy.

We have an obligation to always conduct ourselves ethically, responsibly, with courtesy and respect, and to be both morally and socially responsible always. We expect the same from our participants.

This specifically means that bullying, intimidation, violence of any kind, cyber bullying, offensive behaviour, threatening or aggressive behaviour or speech will not be tolerated or need to be tolerated by any person, whether a staff member or contractor or a participant in the course requirements.

You have a right to be provided with the services that you have paid for, if you have paid for a course, you have a right to expect to be delivered in the manner it was advertised, equally so, we have an obligation to deliver it to you in the manner it was advertised. If there is a need to vary the process, then it must be by mutual consent.

You have a right to receive the services for which you have paid. We have an obligation to provide them.

You have a right to be informed of any changes to our course requirements, our administrative procedures and/or regulations. Any required changes will not be made without appropriate notice and will not disadvantage currently enrolled participants.

We have a right, and you have a responsibility to adhere to any reasonable and lawful request by CVM Academy.

You have a right to complain and appeal about anything or any decision we make at CVM Academy, be it about you or about how we conduct the business of the RTO.

We have an obligation to ensure that complaints and grievances are dealt with quickly and satisfactorily in accordance with the procedures detailed in this handbook.

You have a right to expect us to adhere to the privacy act and the freedom of information act and ensure that information about you is only conveyed to those with legal and legitimate reasons for access. This is normally only staff directly involved in the processing and assessment of your course work or those with legal rights to that information, such as the Police and other legal bodies, but only after an appropriate process has been undertaken.

We have an obligation to clearly state all fees and charges associated with the course requirements.

We have an obligation to provide, and you have a right to receive, prompt evaluation of your course work, with clear and unambiguous feedback on the results and assessment decision.

You have an obligation to provide feedback on our assessment and on the Client Services, we have provided.

We have an obligation to evaluate all provided feedback and act on opportunities for improvement to our processes and policies.

We have an obligation to clearly convey to you, the Participant, the policies and procedures that Participants must be aware of. Equally so, you, the Participant, have an obligation to understand those policies and procedures concerning your application, any use of CVM Academy’s facilities and any property or facilities used by CVM Academy to assess your application.

Participants who cannot, or choose not to, adhere to these rights and obligations may be subject to disciplinary action. This may be a written warning an interview with the CEO and may result in cancellation of your application without refund and, in extreme cases, such as cases of suspected criminal activity, referral to the Police.

CVM Academy is passionate about providing a safe and welcoming educational facility. We take the behaviour, actions, and teachings in our organisation SERIOUSLY. The Code of Conduct is established to ensure both students and staff are provided with an environment where they are free of any behaviour which may cause a negative impact. All students and staff are expected to follow all rules and policies.

• No smoking is permitted on campus, inside or outside the building. Smoking is banned in public and commercial buildings in Australia by Law, and you must not smoke within 5 metres from the entrance of any building. Also, if you choose to smoke, please make sure that you put all your cigarette butts in an ashtray/bin. Public bins and ashtrays are available in most public areas. Littering in a public place is not accepted in Australia.

• Aggressive behaviour, bullying or racism is not tolerated.

• The Organisation prohibits the use of illegal drugs on the premises and during other organisation activities. Appropriate action will be taken against individuals who breach this policy.

• Staff or students are not permitted to possess or consume alcohol on the Organisation premises except under special circumstances approved of by the CEO.

• Acts of vandalism, including graffiti, will be dealt with by the Police where appropriate.

• All equipment belonging to CVM Academy should be treated with respect, and you should advise a staff member of CVM Academy if anything is not working properly.

• No electronic equipment or mobile phones are to be used during class.

• All break times must be taken according to the times allocated by the trainer and assessor.

• Students must be seated in class prior to the expected start time. Class times will start at times indicated on the course timetables unless otherwise notified.

• General housekeeping must be undertaken before leaving the class. Please do not leave rubbish lying around but place it into the bins provided. Make sure the doors and windows are shut, and lights and relevant equipment are turned off.

• Consider others and keep the toilets and other public areas clean and hygienic after your use.

• A reasonable standard of dress and hygiene is always to be maintained. It is always recommended that closed shoes be worn.

• CVM Academy trainers and staff can refuse admittance to class if you do not turn up with the prescribed textbooks, course materials, learning materials, tool kits and appropriate OH&S clothing and equipment, if applicable.

• All students and staff must always comply with WHS policies and procedures.

• Any serious breach of any organisation policy can also result in cancellation of your enrolment.

We are subject to a variety of legislation related to training and assessment as well as a general business practice.

This legislation governs our obligations as a Registered Training Organisation, our obligations to you as our clients, and relates to the industry that we are conducting training for.

This legislation is continually being updated, and the CEO is responsible for ensuring that all staff are made aware of any changes.

Current legislation is available online at and

The legislation that particularly affects your participation in Vocational Education and Training includes:

Commonwealth Legislation:

• National Vocational Education and Training Regulator Act 2011

• National Vocational Education and Training Regulator (Charges) Act 2012

• National Vocational Education and Training Regulator (Transitional Provisions) Act 2011.

• Standards Registered Training Organisations 2015

• National Vocational Education and Training Regulator Amendment Bill 2015

• Human Rights and Equal Opportunity Commission Act 1986

• Disability Discrimination Amendment (Education Standards) Act 2005

• Disability Discrimination Act 1992

• Racial Discrimination Amendment Act 1980

• Racial Discrimination Act 1975

• Sex Discrimination Act 1984

• Sex Discrimination Amendment Act 1991

• Privacy Act 1988

• Privacy Amendment (Enhancing Privacy Protection) Act 2012

• Australian Privacy Principles (2014)

• Work Health and Safety Act 2011

• Work Health and Safety Regulations 2011

• Student Identifier Act 2014

• Student Identifier Regulation 2014


State Based Legislation

• Disability Services Act 2006

• Fair Trading Act 1989

• Workplace Health and Safety Act 1995

• Workplace Health and Safety and Other Legislation Amendment Act 2008

• Child Protection Act 1999

• Commission for Children and Young People and Child Guardian Act 2000

The Work Health and Safety Act 2011 and Work Health and Safety Regulations 2011 describe CVM Academy’s duty of care to provide a safe and healthy working environment for all employees, and the employee’s duty of care to take reasonable care for the health and safety of others within the workplace. This includes the provision of:

• a workplace that is safe to work in, with working procedures that are safe to use,

• adequate staff training, including topics such as safe work procedures,

• properly maintained facilities and equipment,

• a clean and suitably designed workplace with the safe storage of goods such as chemicals.

The following procedures and standards must be observed to achieve a safe working and learning environment:

• Implement procedures and practices, in a variety of situations, in accordance with State and local Government Health regulations,

• Store and dispose of waste according to health regulations,

• Clean walls, floor and working surfaces to meet health and safety Standards without causing damage,

• Check all equipment for maintenance requirements,

• Refer equipment for repair as required,

• Store equipment safely,

• Identify fire hazards and take precautions to prevent fire,

• Safe lifting and carrying techniques maintained,

• Always ensure Participant safety,

• Ensure procedures for operator safety are always followed,

• All unsafe situations recognised and reported,

• Display first aid and safety procedures for all staff and participants to see,

• Report any identified workplace Health and Safety hazard to the appropriate staff member as required.

We are required under Australian Law to ensure that we provide a workplace that is free from all forms of harassment and discrimination (including victimisation and bullying) so that staff and participants feel valued, respected, and treated fairly.

We will ensure that all our staff understand their roles and responsibilities in creating such a workplace, by process of training, communication, mentoring and by example, and we will ensure all of our staff are aware of the processes and procedures for addressing any form of harassment or discrimination.

Staff and participants should be aware of the following definitions:

‘Bullying’ – is unwelcome and offensive behaviour that intimidates, humiliates, and/or undermines a person or group. Bullying involves a persistent pattern of behaviour over a period of time and may include verbal abuse, physical assault, unjustified criticism, sarcasm, insult, spreading false or malicious rumours about someone, isolating, or ignoring a person, putting people under unnecessary pressure with overwork or impossible deadlines, and sabotaging someone’s work or their ability to do their job by not providing them with vital information and resources.

‘Confidentiality’ – refers to information kept in trust and divulged only to those who need to know.

‘Discrimination’ – is treating someone unfairly or unequally simply because they belong to a group or category of people. Equal opportunity laws prohibit discrimination on the grounds of sex, marital status, pregnancy, family responsibility, family status, race, religious beliefs, political conviction, gender history, impairment, age, or sexual orientation. Victimisation is also treated as another ground of discrimination.

‘Harassment’ – is any unwelcome and uninvited comment or action that results in a person being intimidated, offended, humiliated, or embarrassed. Equal opportunity laws prohibit harassment on the grounds of sex and race.

‘Personnel’ – refers to all employees of CVM Academy.

‘Racial Harassment’ – occurs when a person is threatened, abused, insulted, or taunted in relation to their race, descent or nationality, colour, language or ethnic origin, or a racial characteristic. It may include derogatory remarks, innuendo and slur, intolerance, mimicry, or mockery, displays of material prejudicial to a race, racial jokes, allocating least favourable jobs or singling out for unfair treatment.

‘Sexual Harassment’ – is any verbal or physical sexual conduct that is unwelcome and uninvited. It may include kissing, embracing, patting, pinching, touching, leering or gestures, questions about a person’s private or sexual life, requests for sexual favours, smutty jokes, phone calls, emails, facsimiles or messages, offensive noises or displays of sexually graphic or suggestive material.

‘Victimisation’ – includes any unfavourable treatment of a person because of their involvement in an equal opportunity complaint. Unfavourable treatment could include adverse changes to the work environment, denial of access to resources or work.

Specific principles

• All staff and participants have a right to work in an environment free of any form of harassment and discrimination,

• All reports of harassment and discrimination will be treated seriously, impartially, and sensitively. Harassment and discrimination, including victimisation and bullying, is unwelcome, uninvited, and unacceptable behaviour that will not be tolerated,

• When management is informed of any harassment or discrimination it has the responsibility to take immediate and appropriate action to address it,

• In dealing with all complaints, the rights of all individuals should be respected, and confidentiality maintained,

• Whenever possible, all complaints should be resolved by a process of discussion, cooperation, and conciliation. The aim is to achieve an acceptable outcome while minimising any potential damage to our organisation,

• Both the person making the complaint, and the person against whom the complaint has been made, will receive information, support, and assistance in resolving the issue,

• Victimisation is unacceptable and will not be tolerated. No person making a complaint, or assisting in the investigation of a complaint, should be victimised,

• Harassment or discrimination should not be confused with legitimate comment and advice (including feedback) given appropriately by management or trainers,

• Staff and participants should not make any frivolous or malicious complaints. All staff and participants are expected to participate in the complaint resolution process in good faith.

CVM Academy takes the privacy of our participants very seriously, and we will comply with all legislative requirements.

These include the Privacy Act and National Privacy Principles (2014).

Your enrolment form allows participants to give us permission to discuss the Participants progress with their employer. In some cases, we will be required by Law or required by the RTO Standards 2015 to make participant information available to others. In all other cases, we ensure that we will seek the written permission of the participant.

The thirteen Privacy Principles are defined below:

Principle 1 – Open and transparent management of personal information. The object of this principle

is to ensure that CVM Academy’s entities manage personal information openly and transparently.

Principle 2 – Anonymity and pseudonymity. Individuals may have the option of not identifying themselves or using a pseudonym when dealing with CVM Academy in relation to a matter.

Principle 3 – Collection of solicited Personal Information. CVM Academymust not collect personal information (other than sensitive information) unless the information is reasonably necessary for CVM Academy’s business purposes.

Principle 4 – Dealing with unsolicited personal information. If CVM Academy receives personal information, CVM Academy must, within a reasonable period after receiving this information, determine whether or not we would have collected the information under Australian Privacy Principle 3, and if not, we must, as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.

Principle 5 – Notification of the collection of personal information. Requires CVM Academy to notify our clients, staff, and participants of any additional information we collect about them and further advise them of how we will deal with and manage this information.

Principle 6 – Use or disclosure of personal information. The information that CVM Academy holds on an individual that was collected for a particular purpose CVM Academy must not use or disclose the information for another purpose unless the individual has consented.

Principle 7 – Direct marketing. As CVM Academy holds personal information about individuals, we must not use or disclose the information for the purpose of direct marketing.

Principle 8 – Cross Border disclosure of personal information. Where CVM Academy discloses personal information about an individual to an overseas recipient, CVM Academy must take all steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.

Principle 9 – Adoption, use or disclosure of government related identifiers.

CVM Academymust not adopt a government related identifier of an individual as its own identifier of the individual, except when using identification codes or numbers issued by either the State based regulators, or the Department of Innovation with regard to the Unique Student Identifier.

Principle 10 – Quality of personal information. CVM Academy must take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that CVM Academy collects is accurate, up to date and complete.


Principle 11 – Security of personal information. If an APP entity holds personal information, the entity must take such steps as are reasonable in the circumstances to protect the information.

Principle 12 – Access to personal information. As CVM Academy holds personal information about an individual, CVM Academy must, on request by the individual, give the individual access to the information.

Principle 13 – Correction of personal information. As CVM Academy holds personal information about individuals and should we believe that this information is inaccurate, out of date, incomplete, irrelevant, or misleading; or the individual requests the entity to correct the information; CVM Academy must take such steps as are reasonable in the circumstances to correct that information.

These three acts are named in the legislative listing and define the acts of Federal Parliament that empower ASQA to administer the operations and compliance of RTOs in most states of Australia and any RTOs that operate in more than one State in Australia.

This includes the right of ASQA to audit CVM Academy, apply penalties for non-compliance and define the requirements to retain records and other administrative and operational requirements of a functioning RTO.

CVM Academy is answerable to ASQA for their operations.

CVM Academy takes the safety and health of all our participants very seriously, and we will comply with all legislative requirements under the Commission for Children and Young People and Child Guardian Act 2000 to provide a safe learning requirement.

We do accept people under the age of 18 in our training programs and therefore require all trainers and assessors to be cleared as not being a risk to the health and safety of minors and to provide CVM Academy with a copy of their Blue Card for working with Children as part of our key prevention and monitoring system when working with children and your people.

Further information on the Working with Children’s Check is available from CVM Academy CEO.

View our Refund Policy here.

Credit Transfer is available to all participants enrolling in any of our training programs on our scope of registration.

Credit Transfer – means credit towards a qualification granted to participants based on outcomes gained by a participant through participation in courses or nationally training package qualifications with another Registered Training Provider.

All assessments conducted by us will:

• Comply with the assessment guidelines defined in the relevant nationally endorsed training package. In the case of our qualifications, we will ensure that the competency assessment is determined by a vocationally competent assessor who holds the relevant TAE40110 or TAE40116 assessment units of competency or equivalent qualifications.

• All of our assessments within our RTO will lead to issuing a statement of attainment or issuing qualification under the AQF where a person is assessed as competent against the National Endorsed units of competency in the applicable training package.

• All of our Assessments will be:

• Valid – Assessment methods will be valid. That is, they will assess what they claim to assess,

• Reliable – Assessment procedures must be reliable. That is, they must result in the consistent interpretation of evidence from the learner and from context to context,

• Fair – Assessment procedures will be fair so as not to disadvantage any learners. Assessment procedures will:

o be equitable, culturally, and linguistically appropriate,

o involve procedures in which criteria for judging performance are made clear to all participants,

o employ a participatory approach,

o provide for participants to undertake assessments at appropriate times and where required in appropriate locations.

• Flexible – Assessment procedures will be flexible. That is, they should involve a variety of methods that depend on the circumstances surrounding the assessment,

We will achieve this through:

• careful design of the assessments,

• validation and moderation of the assessment materials conducted in our annual review,

• an understanding of the definition and practical application of the above definitions.

All our assessments will provide for applicants to be informed of the context and purpose of the assessment and the assessment process.

This will include information regarding assessment methods alternative assessment methods if required to accommodate special needs or circumstances, and information will also be included at the start of each unit or course as to the assessment processes, number of assessments, and types of assessment.

Our assessments and assessment methods will ensure that –

We focus on the application of the skill and knowledge as required in the workplace, including:

• Task skills (actually doing the job)

• Task management skills (managing the job)

• Contingency management skills (what happens if something goes wrong)

• Job Role environments skills (managing your job and its interaction with others around you)

We ensure that we assess you in sufficient detail to ensure that we can determine that you have attained competency.

Staff members are available to discuss and provide limited professional advice as to the outcomes of the assessment process and guidance on future options.

All assessment tasks must consider any language and literacy issues, cultural issues or any other individual needs related to the assessment.

Re-assessment is available on appeal; see further details in the appeal process section.